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Your Account, Your Data, Your Rights

We built indo 911 with account security and transparency at the core. Every deposit you make through DANA, OVO, GoPay or QRIS is encrypted and logged.

Account & payment securityData handling and cookiesYour withdrawal & access rights
indo 911 Your Account, Your Data, Your Rights
REACH OUR TEAM

How to Contact Us About Legal Matters

Email Support Send legal inquiries or account questions to our support team at [email protected].
Live Chat Open your account and jump into the live chat widget in the lobby.
Account Settings Access your legal preferences and data export options directly in your account settings under…
SECURITY & TRANSPARENCY

Data Protection and Account Integrity

Encrypted Transactions

Every deposit and withdrawal is encrypted end-to-end. DANA, OVO, GoPay and QRIS payments are processed through verified payment gateways with SSL security. Your card details and bank credentials are never stored on our servers.

Cookie & Tracking Disclosure

We use cookies to keep you logged in, remember your language and payment preferences, and track site performance. Functional cookies are required; analytics cookies are optional. You can manage your preferences in account settings or contact support to opt out.

Identity Verification

Before your first withdrawal, we verify your identity using your registered email and phone number. High-value withdrawals may trigger additional checks. This process protects your account from fraud and complies with local financial regulations.

Data Retention & Deletion

Account data is kept for as long as your membership is active, plus a legal retention period of up to one year after closure. You can request a data export or deletion anytime; we will comply where local law permits.

Third-Party Disclosure

We do not sell your personal data. We share information only with payment processors, fraud-detection partners, and legal authorities where required by law. A full list is in our privacy policy.

Policy Changes

If we update our terms or privacy policy, we'll notify you via email at least 30 days in advance. You can review the full updated policy in your account dashboard or contact support if you have questions.

Frequently Asked Questions About Legal & Data

When you close your account, we stop using your data for account functions immediately. Personal details are deleted where local law permits, usually within 30 days. Transaction records and withdrawal history are retained for compliance purposes for one year.

Yes. Open your account, go to Privacy & Security settings, and select Data Export. We'll prepare a file containing all your personal information and send it to your registered email within 7 business days.

All payment data is encrypted with SSL security and processed through verified gateways. We never store your bank credentials or card details on our servers. Payment processors handle the transaction; we only store the transaction ID and amount.

Contact our support team immediately via live chat (09:00–23:00 WIB) or email [email protected]. We will freeze your account, investigate the activity, and help you regain access. Change your password after contacting us.

No. We do not sell personal data. We share information only with payment processors, fraud-detection services, and legal authorities when required by law. Full details are in our privacy policy.

Standard verification completes within 24 hours of your withdrawal request. We confirm your registered email and phone number. High-value or flagged withdrawals may take up to 3 business days for additional review.

Open your account and navigate to Privacy & Security settings. There you can manage cookie preferences, update contact details, request data deletion, or export your information. Contact live chat if you need assistance accessing these options.